Dishonesty and lack of transparency

Midway called and gave me a lesser quote and convinced me to move to the company which I did. After joining MiWay I was told that my tracking company (BidTrack - which they knew in advance when signing me up) does not meet the security requirements, therefore I will be not be covered for theft and hijacking unless I pay more so that is overriden. I opted to pay more for 15 days and canncelled my cover since it was the same amount I was paying at momentum.

I received a letter specifying that my cover was cancelled because I did not meet the security requirements. Which is false and dominating to my profile since I'm the one who cancelled and it was due to the premium being the same as the one I paid at momentum plus Miway giving me a quote knowing that they don't approve of my tracking company.

I have requested a cancelleation letter that shows the real reason I cancelled but that was not sent to me. When I call I'm told I've been transferred and the phone rings until it is hung up.

STOP THE DISHONESTY AND GIVE ME A LETTER THAN REFLECTS THE REAL REASON I CANCELLED.