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Pamela M

1 reviews | Active since Sept 2016

04 Apr 2017, 16:29

Dishonest team

<p>I am dissatisfied with Miway, i have been a loyal customer with them but every year my premiums are increased. I have never made a claim and upon taking insurance i was told that if i never claim and they increase my premiums i shouls call and they will work it out because there are people who claim and are not penalized and i agreed to their insurance. So every year its the same story i call they dont decrease my premiums but instead increase, so this year when asked why exactly they always increase my premiums and he told me it is because of the inflation and i told him what i was told upon taking this policy he said he cant do anything about it. Few weeks later i was called by another guy asking if i am still happy and i explained to him my situation he said an agent will contact me within 24Hrs and it has been weeks no one has called. Miway team is dishonest and i am taking my services somewhere else because they only care about taking my money and not keeping their word when they want you to sign with them!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply04 Apr 2017, 16:35
Official

We are really sorry to hear that you feel let-down. We will get someone to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply10 Apr 2017, 09:17
Official

Thanks for your note!

First off, we need to unconditionally apologise for leaving you feeling let down. We also want to assure you of our commitment to be open and transparent at all times. To reiterate, your premium may be reviewed annually based on various factors such as inflation.

Thanks for giving Maryanne the chance to step in and help turn your frown upside down and thanks for deciding to stay with us.

Kind regards,
The MiWay Team

Best regards,