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roekaya I

1 reviews | Active since Feb 2010

30 May 2017, 14:11

Disgusting service received from Miway consultants

<p>Called Miway since 10 in the morning trying to cancel my policy 1st call that I made I was put on hold for 10 min I had to call again</p> <p>2nd call I made I xolile mngeni who was not helpful at all and had a disgusting attitude when I ask her if there is anyone else that can assist ( please go and listen to all that calls</p> <p>The last call I made spoke to a guy who was about to cancel my policy who refused to cancel my policy it’s my right as a policy holder to cannel this policy</p> <p>and he still has the nerve after assisting me and keeping me on hold for 20 min that I’m not the policy</p> <p> </p> <p>holder and he cannot assist me further but you gave me all the details before then I drooped the call and he then calls me on my cellphone ( and I was not supposed to be on the policy just imagine that and u still call me on my cellphone . when I picked it up he was still speaking to one of his colleges telling them that I haver the nerve to moer the phone in his ear what kind of people do you employee to speak to your client like they trash . imagine phoning my finance company because I want to cancel my policy </p> <p> Policy Number ********** 6</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply30 May 2017, 14:20
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply31 May 2017, 10:25
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Henry has assist you with your policy and he also confirmed cancellation of your policy. We’re sorry to hear you’ve decided to cancel your policy with us. We urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team