Disgusting service from retention's department

I spoke to Thabiso Letsoelo to cancel my policy, I asked to be redirected to his manager (Lemmy Mochabang), I was informed that his manager is busy on a call but would contact me within the hour, I then receive a call from an assistant by the name of Ntokozo, I informed her that I would like to speak to a manager as promised and in fact i would like to speak to Lemmy Mochabang, Ntokozo then goes on to tell me that Lemmy Mochabang fell sick and went to the doctor and will be off for the next 3 days, how did she know this if i was told that Lemmy Mochabang was on a call less than 30 mins ago , am I being **** to ?, I informed her to get a manager to call me and this is the SMS that i received " Good day valued client

Kindly be advised we tried calling you in relation to your query and seeing that you do not want to speak to our manager your 30days cancellation has been allocated and a cancellation letter has been forwarded to you.

Should you need further assistance kindly do call ***

We do hope to do business in future,

Kind Regards MiWay Team"