MB
Mapaseka B

1 reviews | Active since Sept 2016

01 Jul 2025, 13:40

Disgusting service

Miway is a ***** with no customer service last week I wrote a review regarding getting call recording they called but still no recording. Yesterday was in an accident with my car my husband put in a claim making sure that Miway won't pay as he says that I wrecked the car. I was not driving he was. I called Miway for information regarding the claim only to find out that Miway agent and husband committed ***** and put the policy in his name and not mine where as he has no car. I only gave permission to speak to him because I was busy at work and not for him to be the plan holder. When I call Miway they said that they are going to keep me in the loop. I called earlier I am told they won't keep me in the loop I have a voice note where my husband is saying that he is working towards me not getting my car back because he wants a divorce so now. I am going to loose my car because Miway and and my husband committed *****. Yet they promise integrity and accountability now one at Miway is taking accountability and they are all refusing with the record. This is the second recording I asked for. I requested to speak to a manager the agent put me on hold for over 30 min just to speak to a manager. All Miway employees don't care about clients they will reply to the post and nothing will happen after that . I in the meantime will loose my car. That's how cold hearted their employees are. And the whole management is rotten to the core. If you decide to take insurance with Miway you will be throwing your hard earned money in the bin. Every time you call you are transferred to someone else and the person keeps asking who you spoke to as if they can't see who you spoke to.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply01 Jul 2025, 13:41
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
MB
Mapaseka B's update01 Jul 2025, 13:56
Reviewer Update
You are good st giving general responses. You apologize and then still continue giving disgusting service.