Disgusting service and a bunch of ****** who takes no accountability

On 6 May 2025 we took mechanical breakdown plan with Miway. The lady that mu husband spoke said that if we have issues with car breakes and disk plates they covered in the plan. Now my husband called for authorization for the breakes and breake pads to be done. They are saying that the policy does not cover that . We then requested for the call recording they are giving us the runaround not providing the recording. My husband specifically requested to speak isixhosa to the person so that they understand each other clearly. He even asked to speak to a male giving reason that a man understands cars and will know exactly what he wants and be able to give correct cover instead we got a warranty plan. Which we didn't want as we already have that in place with toyota. Now we have been asking for the recording no one wants to send the call recording even though they say call recording is available upon request. Your service is disgusting. In your mission statement you say that you take accountability where is the accountability now when you are giving me the runaround. I'm being transferred from one agent to another like a mad man or a headless chicken. For anyone joining miway they must know that they are going to deal with a bunch of ****** with hooks who never take accountability whatsoever.