GR
Genevieve R

1 reviews | Active since Jul 2013

20 Dec 2023, 12:35

Disgusting service

Was involved in an accident in September, to date my claim hasn't been settled. Assessors in JHB talking about hiw my vehicle looks good on photos when I'm in CPT and can see on my naked eye that it's not. Vehicle have dent and scratches which were not there before and they are reluctant to rectify what their subcontractors did. Paint work is the major issue as they did not blend the colour to match my vehicle. They assessor claim to have 25 years experience and is apparently a qualified panel beater but could not see the poor paint work or the orange peel which is quite visible. They did not replace my inside door frame and merely sandpapered it which is now a rough surface and not the same as the other side. They are reluctant to fix my vehicle to industry as the person who caused the accident is with Santam which is their sister company. They are cheap and pay for cheap labour and second hand materials to fix up your vehicle. PLEASE DO NOT GET IN BED WITH MIWAY. THEY ARE *********** AND NEVER GET BACK TO YOU ON EMAILS AND PROMISES ARE NOT KEPT. I AM STILL WAITING FOR MY VEHICLE IT'S BEEN 3 MONTHS. THEY ARE ALL AN INCONSIDERATE BUNCH OF *********** ****S!!!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Dec 2023, 12:36
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team