Disgusting service

I recently lodged a claim with Miway and their service was appalling. It took 3 weeks to resolve the claim. First it to them 1 week after I lodged the claim to get a call from them. There after it took them 1 week to get an assessment done on the claim and another week to get feedback. After 8 years of being their client I get service like this, its disgusting. Their findings on their damage report doesnt even add up. The will never see my money ever again.