LY
Lindsay Y
1 reviews | Active since Dec 2020
16 Dec 2020, 11:06
Disgusting Service!!!
I have been trying to get hold of MiWay to cancel my premium for the last week since the day after I signed up with them.
I have tried calling, requesting call back, emailing, watsapp and nothing. A guy by the name of Mandla was about to assist me and then when he learnt that I was canceling he completely ignored me on 2 occasions.
They were the first to call back to have me sign up with them but now there is no way of getting hold of them and they have already deducted the first premium.
This is disgusting to say the least and I will tell every person who considers MiWay of my experience with them.
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MiWay Insurance's replyOfficial
17 Dec 2020, 08:49Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply17 Dec 2020, 08:49
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. Best regards,
The MiWay Team
The MiWay Team