DISGUSTING SERVICE

I called MiWay on Monday 2nd April 2018 after I avoided rocks in the road and hit the curb which burst my front left tyre. MiWay responded by sending the Compass Tow Truck to assist. While waiting for the Roll Back truck to arrive, the Compass driver, Mark, was assessing my vehicle prior to taking over the car keys. Mark took pictures of the damaged front left tyre and spare tyre in the boot. My fiance wanted to remove all my personal belongings from the boot and inside the vehicle but Mark told her to leave everything as is as it will be 100% safe. 2 days later I followed up by calling Miway and to my dismay was informed that they are waiting for an assessor (from Port Elizabeth) who will validate the assessment and he will only arrive the following Monday! I asked them to find someone local as I am unable to wait that long and need the vehicle on a daily basis to drive to and from work. On my request Wikus Kruger emailed me a damage quote with the shocking amount of R6800 and also that Miway will not be paying a cent untoward. My access was R4800 and a further access of R2000 was added due to my vehicle being involved in a single accident. This amount was not disclosed to me in my policy. On 05 April 2018 , i asked Wikus Kruger to deliver my vehicle to my residence in Fish Hoek, Cape Town. The vehicle was delivered on 06 April 2018. Upon inspection I found my military jacket, pocket knife and 2 sta soft refill sachets (which I use as a car freshener) are missing. My driver side window mechanism was also damage and seem to be left open which resulted in water entering the vehicle. I took ownership of the vehicle but refused to sign the delivery note. I am utterly disgusted and shocked with this unprofessional service and when the Procurement Department called me on 11 April 2018 he too was very unprofessional and intimidating and asked me to proof that the jacket was really in the vehicle. The entire lot at Miway should change their name to YourWay as it seems everything is their way. I would most certainly not recommend anyone to use them as an insurance company.