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Nadia O

1 reviews | Active since Mar 2017

26 Apr 2017, 08:13

Disgusting Service

<p>Increases my premium after two months on the new policy with no notification or reason why.</p> <p>Takes debit order on the incorrect dates not as per my agreement on the 1st of every month.</p> <p>Takes additional debit orders with no notifications to me.</p>

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Replies (6)
MiWay Insurance
MiWay Insurance's reply26 Apr 2017, 10:00
Official

We're so sorry for upsetting you - we'll get an agent to give you a call ASAP to assist!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Apr 2017, 14:20
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Latisha a chance to help with your premium increase.

Please give us a shout if you need any further assistance.

Kind regards,
The MiWay Team

NO
Nadia O's update28 Apr 2017, 15:03
Reviewer Update

I called to find out the outcome was holding on for ever, call got cut so still don't know the outcome!!!!!

MiWay Insurance
MiWay Insurance's reply03 May 2017, 15:54
Official

We confirm that Latisha has been in touch to assist you. We believe that your concerns have been addressed accordingly. Please feel free to give us a call if there's anything else we can help with.

Best regards,
The MiWay Team

NO
Nadia O's update03 May 2017, 16:25
Reviewer Update

Still waiting for the outcome of my query!!!

MiWay Insurance
MiWay Insurance's reply05 May 2017, 14:29
Official

We confirm that Latisha has been in touch to discuss the outcome of your query and she has also advised you that we will refund you.

Please do give her a call if you need further assistance.

Best regards,
The MiWay Team