disgusting service

<p>I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from the prestigious and reputable company of Miway standard.</p> <p>my sad story startedd when I decided to redo business with MiWay insurance on the 04th of March when i insured my vehicle. i then requested the agent to change my bank account details as i wanted to use the details that i get paid on. few days later i added a second vehicle to my cover just to have all my eggs in one basket. the details were changed bu the debit order went through to the original banking details. i did not panic because i thought it could have been an error from admin. i then phoned back to notify the service team what happened and i was advised that the MDO will be raised within 3 days. 5 days later there was no deduction, i called back just to be advised that oooh we are sorry but the previous agent did not raise the MDO. they then raise the MDO jus to discover that it was again raised on the initial account that did not have funds available. this went on for 3 times . last week i was promised tht another MDO would be raised but until this far nothing has been done. i have spoken to Lindela, Khaya, Linda, Nathi. Zama, Refilwe, Thelma and Smangele who all could not get me any assistance but empty promisses. i have received an SMS to say that i do not have cover on my vehicles which i cant understand because i even sent Thelma the proof that my account has funds available. i am frustrated and fear what if anything would happen to any of my vehicles</p>