RB
Raquel B
1 reviews | Active since Aug 2019
12 May 2021, 12:30
Disgusting- Miway adverti*****ts are untrue and false just to get people to waste time doing quotes, which THEY CALL YOU TO DO WITH NO ENQUIRY FROM YOURSELF
As Discussed Nkosikhona from Rinae
attached is the policy schedule which is way cheaper on the vehicle insurance thus beats your quote and thus qualifies for the cash back. However the Rude Nkosikhona rudely put the call down once he hear who my insurance is and i asked about the cash back.
I most certainly will be putting this on media plat forms to reflect the unprofessionalism and lies that Miway advertises. Before he dropped the call he also flabbered around the fact that " oh i dont think your insurance is part of the challenge", last time i heard on Highveld radio - it did not say anything about exclusions nor when YOU Called ME did ou mention it.
thanks
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Replies (3)
MiWay Insurance's replyOfficial
12 May 2021, 13:09Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply12 May 2021, 13:09
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.
Best regards,
The MiWay Team
The MiWay Team
RB
Raquel B's updateReviewer Update
22 May 2021, 11:14utterly disgusted STILL,A consultant called me to apologise and took my bank details to pay the money in as the consultant was wrong and he acknowledged it. HOWEVER it more than 10 days later and still nothing. MiWAY IS A JOKE . jUST IMAGINE they do this with your claim. people will be sitting in inconvenience for a long time, NOT Recommended Service still disgusting.
RB
Raquel B's update22 May 2021, 11:14
Reviewer Update
utterly disgusted STILL,A consultant called me to apologise and took my bank details to pay the money in as the consultant was wrong and he acknowledged it. HOWEVER it more than 10 days later and still nothing. MiWAY IS A JOKE . jUST IMAGINE they do this with your claim. people will be sitting in inconvenience for a long time, NOT Recommended Service still disgusting.
RB
Raquel B's updateReviewer Update
26 May 2021, 12:4926th and still no communication or apology or concern, nothing. I will not understand why a company can call you 10 times in a day to market their products even when you block the number there is an alternate number they call on - but to resolve queries, complaints , there isnt capacity.
RB
Raquel B's update26 May 2021, 12:49
Reviewer Update
26th and still no communication or apology or concern, nothing. I will not understand why a company can call you 10 times in a day to market their products even when you block the number there is an alternate number they call on - but to resolve queries, complaints , there isnt capacity.