Disgusting customer service

I drove over a pothole toward the end of August and lodged a claim with Miway on 1st September. I took my car in to a Miway approved panel beater for assessment and they took the necessary steps to get an assessor in to approve the claim. A week later, and still no assessor had arrived. The panel beater sent through their assessment, and two weeks later, still no contact from Miway.

My claim handler Fiyaad, must have contacted me twice in total, right at the beginning of the claim. I eventually had to start making calls myself to chase down the cause of the delay. It turns out that the claim that was sent sent through by the panel beater was mixed up by Miway with both the claim amount and Panel Beater name incorrect on the Miway documentation.

Again, i had to start running from pillar to post try and find the source of the discrepancy and gain some traction on the claim. I must have made about 20 calls to claim handler Fiyaad, always getting voicemail. I eventually resorted to calling the general helpline and speaking to a new operator each time, explaining the progress of the claim to a new person each time, trying to get assistance.

Almost a month after the initial claim was lodged, they finally got it approved. Now, two weeks later, still no work has been done on the vehicle as the supplier that the panel beater uses was rejected by Miway, but the replacement supplier from Miway is non responsive. Still no call my my so-called claim handler Fiyaad.

I escalated the call to *** (as advised), but to no avail. Today is the 11th October, and work still has begun on my vehicle, which, relatively speaking, has minor damage to be fixed.

The service has been absolutely atrocious and I would really hate for someone else to be subjected to this disgusting customer service.