Disgusting Customer Service
<p>Have just spent over 1 and a half hours on the phone with so called service consultants. Spoke to 5 different people, of which no one could assist and I was told that the manager is avail, however will not take my call. The manager will call me bac****! Still waiting</p> <p>I have not yet been paid out for the loss of my vehicle, however I am expected to return the hired vehicle in 3 days, when I have PAID for 30 days of car hire. I am told that this is a ruling from Avis, I am not a client of Avis, YOU take my money and not AVIS.</p> <p> You sms to advise the vehicle needs to be returned, not even a call. There is no human touch with Miway as everythg is either a email or sms, even when you asked to be called or when you call, you can never get any answers.</p>
Dear Margaret,
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Len has since been in touch to discuss your concerns, and we confirm that we have authorised and settled your claim! Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Dear Margaret,
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Len has since been in touch to discuss your concerns, and we confirm that we have authorised and settled your claim! Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
