DISGUSTING CUSTOMER EXPERIENCE!!

Over 10 years of being a client with Miway, never did I imagine I would be treated the way I have been. For the first time in over 10 years, I claimed and had my car taken to CMC panel beaters in Germiston who’s done a poor job on my car and had to return the car back for a redo/fix. In December 2023 I was in call conversations with one of their *********** consultants named Sibonelo Hlatshwayo from their claims department. He doesn’t return calls. I have had to copy every email address I have for Miway to get his attention and him call me back.

On the 6th of December 2023 I advised Sibonelo that I would take my car back to the panel beaters on the 10 Jan 2024 and told him that he needs to make sure that on that day my car was in the panel shop and me mobile with a rental car. Came the 10th, no call from him or any of their people. I was left stranded without a car for a week while my car was in for the repairs. The customer experience I’ve had with this company is appalling considering that it was my first experience with them claiming in over 10 years, except for them debiting premiums from my account. Putting salt in the wound they sent me a R50 voucher to “apologize” for the experience. WHAT AN INSULT!!!!! SHOVE IT!

I’m truly disappointed with Miway and to think I’ve been loyal to them all these years.