BD
Bernard D
1 reviews | Active since Apr 2016
01 Feb 2024, 09:27
Disgusting and Pathetic service from MiWay Insurance
I have been struggling for almost a year now to be provided with a voice recording whereby I was under the impression that my Laptop would have been added and specified on my Policy. I have even worked through my Brokers ; and they have simply also been ignored. Sometimes my e-mails are acknowledged as being received - however - that is it , nothing further is coming forthcoming from MiWay Insurance???? Absolutely disgusting service from them ; but do not make a mistake , we must continue to pay for this service???
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
01 Feb 2024, 09:28It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply01 Feb 2024, 09:28
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's replyOfficial
19 Feb 2024, 14:35Hi there, Bernie! We're so sorry we did not meet your service expectations but we are so grateful that you have given us a chance to show you how much you mean to us as our client. Thank you for giving our Customer Resolutions specialist, Onalenna and our Claims Advisor Shane an opportunity to go out of their way so you can do things you way!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply19 Feb 2024, 14:35
Official
Hi there, Bernie! We're so sorry we did not meet your service expectations but we are so grateful that you have given us a chance to show you how much you mean to us as our client. Thank you for giving our Customer Resolutions specialist, Onalenna and our Claims Advisor Shane an opportunity to go out of their way so you can do things you way!
Best regards,
The MiWay Team
Best regards,
The MiWay Team