Disgusting and pathetic service at MiWay

Good day, may i please say that Miway insurance is the worst service provider ever,. My dad is trying from August last year to get his car repaired after someone knocked him and he is still waiting. He is a pensioner with 1 vehicle and they do not care. Their call centre is useless, everytime he phones, it is at his cost and he keeps getting the run around. What has happened to service delivery in this country, has it gone down with the GDP??? He pays for this service yet they are so unhelpful and have no compassion.