DISGUSTING

I AM VERY DISSAPOINTED WITH MIWAY AND THEIR STAFF WHO FIRST OF ALL DROP CALLS IN THEIR CUSTOMERS EAR, SECOND THE PUT MY POLICY ON HOLD FOR NOT RECIEVING PROOF OF A TRACKING UNIT FITTED AFTER I HAVE EXPLAINED OVER AND OVER THAT I AM WAITING FOR THE TRACKING COMPANY TO SCHEDULE ME AND I HAVE NO CONTROL, AFTER SPEAKING TO A LADY WHO REPRESENTS MIWAY AND I QUOTE " ITS FINE SIR, ONCE YOU HAVE THESE DOCUMENT IN PLACE YOU CAN EMAIL THEM TO ME THEN I WILL UPDATE YOUR POLICY", THEY NEVER COLLECTED A DEBIT IN DECEMBER 2021, ON THE 25TH OF JANUARY 2022 THEY SEND ME A SMS SAYING THERE WILL BE A R500 PENALTY FEE FOR A MISSING PAYMENT, VERY CONFUSED I CONTACTED MIWAY AND SPOKE TO A "DAVID' WHO THEN TOLD ME ON HIS SYSTEM HE CAN SEE THAT I MADE A PAYMENT REVERSAL, I TOLD HIM ITS IMPOSSIBLE THE FUNDS ARE AVAILABLE AND THERE WAS NO DEBIT IN DECEMBER 2021 HOW CAN IT BE REVERSED, DAVID THEN TOLD ME TO PHONE THE BANK AND ASK THEM, THEREAFTER HE DROPPED THE CALL, I REDAILED MIWAY AND SPOKE TO A LADY, AFTER EXPLAINING MY SITUATION TO HER SHE THEN ALSO DROPPED THE CALL, I CALLED BACK AGAIN AND SPOKE TO ANOTHER REPRESENTATIVE SHE DID NOT HAVE ANY INTEREST IN LISTENING TO WHAT I HAD TO SAY, THE MORE I ASK HER IF I CAN SEND HER EMAIL PROOF I HAVE KEPT AND BANK STATEMENTS THE MORE SHE SAYS "NO" THE PAYMENT WAS NOT PAID FROM MY SIDE" I RECIEVED THREE UPDATED POLICY STAEMENTS WITHIN ONE MONTH, WITH NO CALL FROM MIWAY OR ANY EFFORT FROM THEIR SIDE, I ASKED HER CONTINUOUSLY " LETS SAY I REVERSED THE PAYMENT, WHY DID MIWAY NOT MAKE CONTACT WITH ME, WHY ONLY A MONTH LATER THEY SEND ME A SILLY SMS ABOUT PENALTIES, HOW CAN A PAYMENT BE REVERSED IF IT NEVER WENT OFF ON MY ACCOUNT" I WILL CANCEL MY POLICY WITH MIWAY AND BARE IN MIND THAT THIS IS THE SECOND TIME I HAVE BIG PROBLEMS WITH MIWAY, I WILL NOT REFFER ANY PERSONS TO THEM, THEY DO NOT CARE ABOUT THEIR CUSTOMERS, STAFF ARE VERY RUDE, BIG DISSAPOINTMENT.