ZW
Zhandre W

1 reviews | Active since Nov 2015

10 Nov 2015, 09:42

Disgusted with WORST service

Recently I decided to get some insurance quotes from different company's to be able to compare to what I currently paid towards MiWay. When I got Quoted R500 cheaper with a better cover than what I was being offered from Miway, my immediate thought was to move to the new Insurance Company. So I did. <br> <br> Once all the papers was signed and the deal was done, I contacted MiWay through their site asking to call me back to cancel my insurance. Having waiting about 3hours I decided to call them instead as they have not responded to my request from their website. <br> <br> After having to wait 10min for a operator, I got attitude from 2 of the 3 operators I talked to. They simply would not accept the fact that I wanted to cancel my insurance. I got better cover from my new Insurance, which I am very happy about. Yet the operators simply did not want to cancel the current Insurance. Having argued for about 10min the operator got irritated with me and decided to put me through to someone else. This is unacceptable. <br> <br> It is my life mission now to make sure that everywhere I go, I will make sure that no one will make use of Miway insurance. High Premiums and Worst Client Service I've experienced!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply11 Nov 2015, 16:37
Official
Hello ZhandreDW,

Please accept our sincere apology for the delay and for any hassles we have caused you, and please be assured that this is not the MiWay way! Innocentia has since been in touch to assist with your complaint, and we thank you for giving us another chance to make things right.

Please be assured of our commitment to always deliver awesome service, and please let us know if you need help with anything else!

Best regards,
The MiWay Team