Disgusted with service

Good day <br> <br> I would like to place on record how disgusted I am with miway insurance at this point. I have dealt with consultants who miss informed me, I have then spoke to managers who cannot assist me based on my situation, I have never defaulted with policy, I am over 2 years with miways and this I think is unacceptable<br> <br> I was wrongfully informed , I lodged a claim with miway on 16.11.2015 for hail and storm damage, I received a call on the 18.11.2015 , I explained to the agent that due to my working times and work commitments I cannot take the vehicle for an assessment during the week , I can take it on a Saturday or Sunday or even after hours, I requested if miway can please send out an assessor to assess the vehicle at my premises and she advised me that miway does not do this , so the next question I asked her was can I take the vehicle to private panel