Disgusted with Mi way

my brother has a vehicle insurance with Miway and has since the 10th April 2018 made a claim for the vehicle which was involved in an accident, but now nothing has been done up to this point, when we call they promise to call back and the sad part is that they are busy deducting their premiums every month but when they have to services their clients they are not coming to the party and its now well above two months sitting with the problem without any help and today i called them they told me that they had already sent my brother claiming that they are going to close the case should they not get any contact from him.