Disgusted service from Miway

Today I needed roadside assistance as a valid car insurance holder. I'm aware that I have 3 roadside assistances per 12 months period. Today I had to use the last one out of the 3 due to a mechanical failure. Today I was told it must be either a flat Tyre or battery. And on top of that I was told in monetary terms, what I used already and how much is left, which was not sufficient and I need to pay out of my own pocket. None of these terms were explained to me when taking out the policy. The only thing I know about roadside assistance is that I qualify for 3 per 12 month period. I was so disappointed in Miway and still considering my future with them. They are like a mafia company not explaining everything to the client. So they did not help me at all. After an hour when I was assisted by a friend and was already at home, a tow truck phoned me asking my location. I told them I'm at my house with my vehicle after Miway refused to help me.