Disgusted by the incompetence and arrogance from your staff

<p>So my debit order hs rejected on the 15Th,after realising that i call Myway to enquire about alternative methods of payment which they dont hve.After 2dys i called again to ask them to resent the debit to my savings account which was supposed to go through on or brfore the 28.It doesnt go through so Incall them gain.Then Im told I am going to py. Prorata which will go off by the 3rd March.I was reluctnt to accept a prorta because i didnt understand why should I all of a sudden pay less.eventually I accepted.Today the 4th still no deduction and Im sitting with an sms tht says my car is not covered.I take my phone and call Miway once more.After enquiries Im told that I need to take car for inspection by Tuesday because there has been a break in my insurance premium.I am told by Khulu that despite all the calls that I have made to Miway this is my fault that my premiums are not paid.So miway doesnt take responsibility of mistake that was made by their consultants.By the way,both consultant that I spoke to before today begged me to rate their service which I did and now that Im sitting here I feel stupid that I cant reverse them.Now that I learn that a consultant and ther manager who assisted me on the 27 didnt send my pro rata debit order through nor told me that my car will need to be inspected I feel betrayed and taken advantage of.To be told now that my premium will be going up to from R1190 to R1425 wow!ohh and I was supposed to receive a reward of loyalty in April 2017 and I was told that it has been discontinued but still appear on the new documents that I received for April2017 premium,why???is it for marketing or just to trick us?? #SMH</p> <p>The incompetence and arrogance that I experience recently from Miway,especially from Khulu I shall not tolerate!</p> <p> </p> <p> </p> <p> </p> <p> </p>