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Mervin D

1 reviews | Active since Feb 2017

24 Sept 2024, 22:01

Disgusted by MIWAY INSURANCE !!!!

I have been with MiWay for car insurance for almost 4years now.and recently I have done my very 1st claim with them on my scratch and dent cover .I AM ABSOLUTELY DISGUSTED BY HOW I WAS TREATED AND I AM EVER SO SORRY I JOINED THIS INSURANCE !!!! UTERRLY DISGUSTED!!! TO BE TREATED LIKE THIS. MY CLAIM HAS BEEN REJECTED AND WHEN I LOGGED IN ON MY PROFILE ON THE APP I NOTED THEY PUT REASON AS " ACCIDENT" .!****E THERE AN OMBUDSMAN THAT CAN ACTUALLY STAND UP AGAINST THIS KIND OF SERVICE???!!!! WHY DO I HAVE INSURANCE ????? WHAT AM I PAYING FOR!!! WHERE IS MY RIGHTS AS A CONSUMER???!!!! I HAVE BEEN VIOLATED WITHIN MY RIGHTS BY MIWAY.I FEEL MY CLAIM WAS VALID BUT THEY CLOSED IT BECAUSE IT WAS OVER THEIR MAXIMUM AMOUNT TO COVER FOR DAMAGES !!!!! AN ABSOLUTE DISGRACE!!!!!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply24 Sept 2024, 22:02
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
MD
Mervin D's update24 Sept 2024, 22:07
Reviewer Update
YOUR CALL AGENTS ARE NOT HELPFULL AT ALL AND THEY ARE VERY MUCH OF A BAD SERVICE ,HOW CAN YOU JUS CLOSE A CLAIM WITHOUT NOTIFYING A CLIENT .THIS IS ABSOLUTELY UNFAIR AND I DEMAND THE ATTENTION OF AN OMBUDSMAN TO DEAL WITH THIS MATTER,I AM UTTERLY DISGUSTED AND WILL NOT RECOMMEND ANYONE TO USE YOUR SERVICES IF THIS IS THE KIND OF MESSED UP SERVICES YOU ARE PROVIDING CLIENTS.U SHOULD BE ASHAMED OF YOURSELFS....I FEEL THAT MY VALUABLE ITEM/ ITEMS ARE NOT BEING APPRECIATED AND DE- VALUED!!!! IS THIS THE KIND OF SERVICE IM PAYING FOR?????