AS
Amorette S

1 reviews | Active since Jul 2010

14 May 2015, 15:48

DISGUSTED at Miway attempting to force a save

Since April I have tried to contact Miway Telephonically as well as send several emails to cancel my policy at the end of this month. Knowing that I needed 30 days notice and today i had to deal with Ntokozo, by the time I had had enough of her arrogant, pushy rude attitude I asked that her manager contact me rather in the hope that I would receive an individual who I could deal with in a professional manner. Sadly this did not happen as I was contacted by Calvin Pienaar who told me he was her manager... after my dealings with Calvin I do not believe he is in fact a manager. Now I have resorted to having to log a complaint on Hello Peter to request that a professional, customer orientated who is at a managerial level please contact me so that I may ensure that all is cancelled accordingly. I would also like this matter investigated correctly as I DO NOT TRUST MIWAY OR ANYONE I HAVE SPOKEN TO FROM MIWAY BASED ON TODAY! I would like this addressed immediately as I am fed up with MiWay consultants treating me like just another number on their target sheet!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply15 May 2015, 12:25
Official
Hello Amz888,

Please accept our sincere apology for not getting things right initially and for any hassles it has caused you - please be assured that this is not the MiWay way and that we strive to deliver excellent service every time! Antonio has since been in touch to apologise for the lapse in service you experienced and to confirm that your policy has been cancelled.

We're sorry to lose you as a client and we wish you all the best!

Best regards,
The MiWay Team