Disgusted and dissapointed

Was involved in car accident in Oct 15. Miway settled MFC with wrong amount due to incorrect M&M code used by the assessor. The M&M code used was for Renault Vavavoom instead of Renault Cleo. I argued with Sandile frm claims over the difference in price of the 2 vehicles & he arrogantly told me to get that info in writing. He said according to Miway all Renault cars are settled with the same retail value irrespective of the price/make of the car. I got the info as instructed & forwarded to Miway. They claimed I gave them incorrect information on enquiry even though they had my vehicle sale contract from MFC clearly stating car make and price. I asked for the recording and till date I didn't get it. Fact of the matter is that at the time, I wanted to switch insurances & go to Outsurance & they convinced me to stay,I was happy to stay as a loyal client. I spoke to Kefilwe on the 16 Nov and she got another assessment report with the correct M&M code and promised to take the matter up with her supervisors. In the mean time my credit ref is getting messed up cause I owe MFC balance. I haven't heard anything till date. I need urgent assistance and am going to ombudsman if not sorted.