Disgruntled Client

My car has been at the panel beaters for repairs for about 2 weeks, for that time both the panel beaters and myself a soon to be ex miway client have been trying to get approval from the auditors for extra work that needed to be done on the vehicle that are related to the claim. We have not heard any feedback from MiWay and the lease period for my courtesy car has expired now I am forced to return the courtesy car without further information regarding my car that is at the Panelbeaters. I have called MiWay every day since the Panelbeaters reached out to me the client for assistance and no one has been any help. I am left without any means of transport and no feedback from anyone. Worst of all the management is unavailable over the phone they are only available on email, I have sent an email with no feedback again. So much for aiming for customer satisfaction. I am beyond appalled by the terrible service.