Disgruntled client

On Tuesday ,13 October 2020 , I had an unfortunate incident in the Westville area . It was an afternoon with strong winds and as I opened the door to enter my vehicle it was flung open by the wind causing damage to the door and front fender making it difficult to open and close the driver's door....

The following day,14 October 2020, I lodged a claim on my policy with Miway. I recieved directive to take the vehicle to Ross Champion in Pinetown where it was assessed by a gentleman who identified himself as Jay and a report and quotation for repairs was sent through to Miway that same day and I was advised to expect feedback within the following 48hrs....

The claim is being handled by Mzwakhe who did not give feedback on the said date. After many unsuccessful attempts of getting ahold of him I finally got put through, I was then accused of not disclosing certain information when I took up the policy, following which I requested recordings of that call but was conveniently sent recordings that I had not requested.

It's been 2 weeks now and every time I call for feedback I am told that my claim is being sent to a claims meeting that is forever being postponed.

Today I called in to ask for feedback as always since Mzwakhe always says (he will provide feedback then I have to turn around and run after him and beg for feedback on my claim), I inform him that the recordings he sent were not the ones I requested for and arrogantly he insists that they are.

When I ask as to when I should expect an outcome on my claim there is no response to date. It's so easy for them to debit and increase premiums without informing clients, yet when they have to pay they go and look for loopholes not to uphold their part of the agreement.

I am utterly disappointed in the service provided by this insurance company and wouldn't recommend it to anyone, infact if this claim is not sorted by Wednesday 04 November as said by Mzwakhe they will leave me no choice but to take this matter further since it seems to be swept under the carpet.