Disgraceful service from Miway

My accident happened on the 3 August 2024, upon my enquiry I was asked to send pictures of the damages. Long story short, I sent the pics, they told me my damage is less than my excess. I wasn't going to claim from miway because I was hit by another driver which means that he has to pay for my damages and to my knowledge, your insurer has to fight for you to have your repairs done by the other insurance. Miway left me to fend for myself of which I did after continuous complaints. I then went onto doing what the third party insurance wanted me to do, in terms of getting quotes and sending it through to them of which I did. They gave me a waiting period of 45 days before they pay out. Then I contacted my way after weeks or arguing with them they eventually agreed to assist me to get my vehicle fixed and fight the other insurance. They asked me again to send the pics and quotes because their assessor keeps saying that my pictures are not clear but it seems very clear as far as I'm concerned. They continues the back and for with me. Till this day the 15th of October and my vehicle is still damaged. Now miway wants me to send them the same pictures I sent them months ago with an excuse that the pics are not clear. I sent them all the pics as they requested and that just put me over the edge. I am now sick and tired of this back and forth with miway. After all the time and money I've spent on miway to insure my car, I feel it was a huge waste. I am currently enquiring for new insurance. I will never recommend anyone to go with miway. For being a first time client of miway I must say they left a very bad taste in my mouth. I will never go with them again.