Discusting service no followup with customers

I am shocked at the service levels at Miway. Why must I support a company that has a don't care attitude towards there customers. I phoned on Friday for assistance with my policy. I was promised on Friday that Dubiseng would contact me to assist. No phone calls. I phoned a second time on Friday as I did not receive any phone call from Miway. Now Monday and still no call from Miway. I then contacted the call enter 15 mins later the call was answered. A rude and inconsiderate call center agent then I get told no discounts on my premium, but strange there is a discount on my current vehicle. MIWAY get your facts in order. If one person is not there then no one can assist. And there is a matter of R5000 which your Legal Dept was supposed to resolve this is also not done.<br> SERVICE LEVELS. I pay my premium every month on time!!! Should I forget to pay that just like the service I receive.