Discussed in Bad attitude and service

I am very discussed in the phone call I got this morning 30/11/2015 from Miway. From the start Tebogo was rude and talked in a manner as if I am guilty of a charge and she is there to prosecute me. on 27/11/15 a Guy phoned me regarding my claims as well. He was so friendly and helpful. He helped me with both my claims and did not once let me feel if I was a ******** for putting in a claim. Now today Tebogo phoned me immediately said that she has been trying to get hold of me for so long and I never answer my phone. When I just spoke to Miway 27/11/15 regarding the same claims. Tebogo said she does one claim and he needs to do the other. Every detailed I explained to what happened she questioned me as if what Im saying is not true and its my own fault. I get insurance for accidents. And this was an accident on both parts. Why in the world would I let my stuff fall and break it just because im the mood. And that's why I have been paying insurance on this items.<br> The guy I spoke to said that I only pay one Execess as this is one claim. And now Tebogo comes and tell me that its R400 excess per item and it can even be more. This is not acceptable.