Disastrous service

I had an accident on the 19 Jan 2016,<br> As per the web page I attempted to log the claim on line with no luck at all, I reported this on the 20th when a staff member assured me she would resolve, by Friday of that week as I had heard nothing I called in again to find nothing had been done, and was told that a technical issue takes 72 hours. Saturday came and went so did a second 72 hours hence I called in and was Told to take a screen shot and this would be resolved, still no joy, I the. Called in again , eventually spoke to a reluctant team leader who confirmed that I should log the claim and I will receive the discount as I was unable to log in on line. To date I have had no written confirmation. I the received a mail to instruct that the vehicle should go to a panelbeater for assessment. This was done on the 29 at 8am to date no further response. I called in today to find that the claim has still not been assessed and that I should wait? How long I asked, the consultant told me he does not know I should call in daily. <br> IS THIS THE SORT OF SERVCE I HAVE TO ENDURE, OR DO I LOOK FOR A COMPETANT INSURER ELSEWHERE.