disappointment deluxe

Further to my report dated the 15th July 2024. Today is the 22nd July 2024. What has transpired in a week. I was contacted by Anele from the Complaints Department on the 15th who undertook to get back to me. Nothing happened. On Friday I contacted Miway and spoke to one Joseph Nhlapo. He undertook to follow matters up and he did indeed. Late in the afternoon I was contacted by one Zakheni from Complaints who put me through to Sanet. Sanet advised that the revised claim amount is 25k. I asked to speak to Zakheni again and she undertook to get back to me today. I put before Miway this. Either you pay me the amount of the claim as per the quotation sent to you which I was asked to go and get (prior to the armchair assessors looking at the damage) or alternatively make arrangements with your Miway accredited service provider in Ladysmith. Is that so difficult? I have asked for a Miway accredited repairer more than once (please go and listen to all the calls that are apparently recorded). Why is Miway protecting the other side from whom the costs should be recovered ?? I mention that I am not always able to take a call, please send me an email. The accident occurred on the 9th today is the 22nd. In order to get the full picture please read both reports! Alternatively is Miway wanting me to repair the vehicle at my own expense and cancel all existing Policies ????