Disappointingly poor customer service at Mi-Way

I made a claim with MiWay after l was involved in an accident in November 2023. I paid my R6700 access fee. Since the guy who bumped on me was wrong, they started to recover my access fee from the perpetrator. They kept on asking for the accident report which l sent them more than three times. Furthermore, they kept on changing the investigators. Disappointingly, they closed the case without my consent and without recovering my access fee. They are very *********** and inconsiderate. They don’t care about their customers.