Disappointing to say the least

I've lost the number of times I've had to complain to get assistance from Miway. My car was repaired after months of waiting and I realised a week after picking up the car that my licence disc was missing. I paid for the reprint of the disc and still await to be reimbursed after following up a few times. I am still waiting to hear about the excess recovery claim which the panelbeater (Westrand Panelbeaters) is apparently delaying the entire process. I was told that the final costing would be sent to the panelbeater by now and two months later I'm still waiting.