VA
Veida A
1 reviews | Active since Sept 2018
27 Sept 2018, 11:39
Disappointing servicec
It’s been 2 weeks since my vehicle was involved in an incident, and after the very efficient service in collecting all info and required documents, I have heard nothing from the company regarding my claim. On calling to enquirer about the status, I was told that the claim has been passed onto another advisor, and I should have been contacted by him. This is very disconcerting and disappointing as I guess you only find out how good your insurance company is when you need their service.
Helpful (0)
Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
27 Sept 2018, 11:49We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply27 Sept 2018, 11:49
Official
We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
10 Oct 2018, 15:16Thank you for taking the time out to write to us. Please accept our sincere apologies for the let-down, it is never our intention to cause you any hassles. We believe that Hamilton has since given you a call to explain what you can expect moving forward with your claim. We are happy to hear that you are satisfied with the feedback.
Should you need anything else please don’t hesitate to give us a call.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply10 Oct 2018, 15:16
Official
Thank you for taking the time out to write to us. Please accept our sincere apologies for the let-down, it is never our intention to cause you any hassles. We believe that Hamilton has since given you a call to explain what you can expect moving forward with your claim. We are happy to hear that you are satisfied with the feedback.
Should you need anything else please don’t hesitate to give us a call.
Best regards,
The MiWay Team
Best regards,
VA
Veida A's updateReviewer Update
10 Oct 2018, 19:58Thank you MiWay for the continued communication and after much back and forth there seems to be a resolution.
VA
Veida A's update10 Oct 2018, 19:58
Reviewer Update
Thank you MiWay for the continued communication and after much back and forth there seems to be a resolution.
MiWay Insurance's replyOfficial
12 Oct 2018, 13:33Great stuff! Thanks for the feedback.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply12 Oct 2018, 13:33
Official
Great stuff! Thanks for the feedback.
Best regards,
The MiWay Team
Best regards,