Disappointing Service & lack of Compassion

I am so disappointed with the lack of assistance from Miway this morning. I had previously been insured with them since July 2021 and had an initial great and seamless experience with them, receiving great service and care but owing to financial constraints and my car which had mechanical damage over the last few months and had been standing, opted to stop with insurance for the meantime as it was not in use. I informed the lady I spoke with when requesting to cancel my insurance in June this year and it was with a heavy heart that I did so as I had no idea when I could get money to repair my car again and have it running and she seemed sympathetic to my situation and encouraged me to come back to Miway once the car is sorted again.

I was blessed to be able to repair my car's engine this month and it is running again and now need the insurance to be reinstated again. The lady (Thuli) that I spoke with this morning began the quote process then promised to call me back within 5 minutes as she needed to get her admin dept to remove previous incidents that were still on my profile from more than 5 years ago. She did not come back to me and when I called back after 2 hours the quote I eventually got was almost R1200.00 more than was I was paying just over a month ago. I was not given any explanation as to why it is so high and there was no room for negotiating a better premium at all.

Am I being penalised for not being insured for 1 month after having almost 15 years of uninterrupted insurance cover? I would get a slight increase owing to the minor incident I was involved in last year but not more than double what I was paying with the same insurer in June 2021???