Disappointing service in claim handling process

I am highly disappointed with the service received in processing my claim on my car insurance with MIWAY. They assigned a Claims Administrator , Thembi Makama, who is never available, her phone goes to voice mail each time and she does not respond to emails. Why give these contact details if they serve no purpose? I have been waiting almost 3 weeks for my car to be fixed with not much progress apart from a promise last week Friday to contact me to discuss when I requested a panel beater that is closer to where I work.<br> <br> I am really frustrated as I feel by now my car should have been taken care of seeing as I am a loyal customer who always makes payments on time.