Disappointing service from Miway insurance

I am so disappointed in the service I am receiving from you guys. My car was taken away for repairs on the 16th March 2021. I have been calling Miway on a daily basis to know the damage of the car and where I should pay the access money but they keep telling me that they haven't received the report yet. I asked how long does it take to get the report they said 24 to 48 hours. I was called on Friday by some guy who said they were going to collect my car from me I told the guy the car was collected on the 16th and and I'm calling every single day for an update but no one is able to assist. He then said he will check and come back to me. I'm still waiting. My question is how do you count your 24 to 48 hours? Or did you mean 24 to 48 days? What surprises me is you are never late to collect the debit order. Please fix this