Disappointing service

I lodged a claim in December regarding our fridge. We switched off the fridge for 2 days and switched it back on the day the assessor came. Due to it defrosting, the fridge seemed to work. However, the assessor literally based his assessment solely on that and did not actually check the fridge. After a few days, the fridge gave us problems again. I directly contacted the agent (Kelebogile Maimane) who was helping us, and to date, I have not received a response. I had to get people to assess the fridge, and it was discovered that the PC Box and the humidity sensor were not working. So please enlighten me as to what am i paying insurance for if the service is so shoddy? Policy number: ***7