Disappointing service

I have been with miway for over 10 years, I really had no issues with then until now. I had an incident on the 5th October, logged a claim via the app that evening and more than a week later I am still waiting for repairs to be done on the vehicle. Miway authorised repairs based on an incomplete assessment and now panel beater cannot started working on the vehicle until additional repairs are approved.

What ****es me off is that miway offered me a cash option to fix the vehicle myself without a thorough assessment of the damage, I declined the offer as I felt miway was trying to **** me and leaving me with a vehicle that would be unsafe to operate. I have been following up on progress and my emails are just ignored.

Talk about getting insurance so you can have a peace of mind, now the lack of peace is caused by those who we were supposed to give you peace

Very disappointed.