Disappointing service and no response

Disappointing service and no response

I had an accident with my car in April, amongst the damages was both the mirrors which needed to be completely replaced. My claim was approved and vehicle taken to the panel beater. When I went to collect my car I realised that the new mirrors fitted on my car we completely different from the original mirrors I had, besides that the fit was completely so wrong on my car as there is a huge gap between the mirror glass and the mirror cover. The vision when I drive is so terrible as the passenger side mirror gives a blur vision. I asked the panel beater why such mirrors were fitted on my car, and they said the insurer and the assessor are the one that decided on which parts they must buy. And because my car is out of warranty, they are allowed to buy pirated parts. I was never notified of this?? I phone miway and they promised to come back to me since the 18th of May. I also phone the assessor who asked another assessor to come check the car, I still await the assessor’s report regarding this since May. I have called Miway several times including the person who handled my claim, still I am not getting any response. I am really disappointed with the service I got from miway, and driving with these mirrors is a nightmare.