Disappointing Service and No Communication

I was in an attempted theft on Tuesday (07 January 2020), due to the circumstances I met in an accident where my car got damaged. I open a claim with MiWay the same day (Tuesday) on their app. I waited till Wednesday, absolutely no response from them. Then I called in to query this claim, then only they told me to take my car in for an inspection which I did, this was on Wednesday (08 January 2020). Today is the 13th January 2020 and absolutely no response from them. I have called in twice, every time I have to speak to a different consultant and explain the story, just to be told that they busy with their "processes" and haven't received a quotation from panel beaters as yet. The consultant (Nkululeko) assigned to this case is never reachable so I wonder why they bother assigning someone who cannot be spoken to.

I'm totally disappointed with MiWay especially with the lack of communication and time taken to resolve this claim. I have a car sitting idle which I can't even use. A couple of years ago I have a claim with Outsurance and I was paid in 2 days after the accident, I would definitely suggest that stay away from MiWay and go to other reputable insurance companies. I'm definitely taking my business way from MiWay once I'm done with this claim!!!

PS: I even wrote a complaint via email to MiWay on Friday @ 12:08, received a reply stating that that I will get a call back within 8 hours, typical, absolutely no response.