ND
Nomthandazo D

1 reviews | Active since Feb 2015

10 Feb 2024, 09:41

"Disappointing Service and Lack of Accountability:A Miway Customer's Experience

I've been a Miway customer for over 7 years, and my experience has been consistently disappointing. Recently, my car was in an accident, towed for repairs, but upon retrieval, it exhibited a faulty engine sound. Despite informing Miway, the car was assessed, and they claimed the engine issue wasn't accident-related. Despite disputing this, the conclusion remained unchanged.

Now, I'm stuck in a back-and-forth with the insurance, requesting them to tow the car back home due to its undriveable condition. This ordeal has not only consumed considerable time and money but reflects Miway's poor and unprofessional service, particularly in their dispute department. The lack of regular feedback shows a disregard for their customers.

I have trusted Miway, all my cars and household contents are insured with Miway

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply10 Feb 2024, 09:41
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team