Disappointing service

I signed a disclaimer on the 30th of January 2023 and send it to two consultant, today it's the 9th of February and no payment has been done and my car is going for repairs on Monday. This is disappointing service from Miway. Mind you, I have been with Miway for over 10 years and they are treating me like this when I submit a claim. It's true what they say about insurances, they love taking your money but when it's time to claim, they'll give you a runaround