Disappointing Service

I've been with Miway for about 6 years or more and I've been happy until last week. Firstly I've never claimed in this 6 years and have just used the WeDrive service which I love. My policy was renewed and the premium was increased at the end of April, normally I call as soon as I see the email and speak to someone who then reviews it and decreases it, so this time unfortunately I missed the email and paid more, I then called to have it reviewed and the person I spoke to reviewed it and decreased just a little but didn't even atleast take it back to the same amount I was paying. So basically my policy was increased, I will be paying more at a time when insurances are actually giving their clients great discounts right now. When I asked the agent what the reason for my increase was he told me about tow truck companies and how they increase their prices every year, every year I have my policy reviewed by a different agent I've been happy but this particular agent couldn't be bothered, when I told him that I wasn't happy with the premium amount and would rather cancel he assisted me immediately so basically I'm now covered until the 28th of May and I'm currently in the process of acquiring a new insurance company. I'm writing this because I was and still quite disappointed that my relationship with Miway had to end like this after so many years of being a loyal customer.