Disappointing service

I have referred a friend of mine to miway, he was quoted and he definitely accepted the quote. I was sent an sms on the 16/05/2023 confirming that my friend has accepted the quote. I have not received the voucher till today. During my annual review on the 17/07/2023 I spoke to the consultant by the name of Busisiwe Sithole who promised to escalate the matter and provide me with feedback in due course. No update was provided to me till I called again on the 26/07/2023. It turned out Busisiwe had escalated the matter to the wrong department, the consultant who was assisting me told me that she has escalated the matter to the correct department. I am still yet to receive the update. this is so dissappointing