Disappointing service

Yesterday evening, while driving in Maclear, Eastern Cape, my sister and I encountered an unexpected event when her car hit a pothole, causing significant damage to the vehicle. As responsible policyholders, we promptly contacted Miway Insurance for roadside assistance, expecting a swift and efficient resolution to our predicament.

Regrettably, we experienced a prolonged delay of nearly three hours before assistance arrived at the scene. This lengthy wait, coupled with the late hour and remote location, created a distressing situation for us. Furthermore, to our dismay, we were informed that Miway Insurance could not provide a courtesy car to facilitate our continued mobility.

As a registered driver on my sister's insurance policy, I was disheartened by the lack of clarity surrounding the denial of a courtesy car. Despite my efforts to communicate our urgent need and the circumstances leading to the vehicle's damage, we were simply informed that Miway Insurance was unable to fulfill this service.

Given the impact of the incident on our safety and the operational status of the vehicle, I am compelled to seek clarification on the reasons behind Miway Insurance's decision to withhold the provision of a courtesy car.