RM
Richard M
1 reviews | Active since Sept 2014
27 Jul 2023, 13:01
Disappointing service
I'm so close to closing my account with MiWay insurance.
I simply wanted to transfer my house and car insurance to a temporary residence, and I get told by your operator "I cannot insure my desktop and other household items in a temporary residence."
Not only that, when requesting to speak to a supervisor - I get hung up on. I spoke to her again afterwards, they agreed a supervisor would call me back and I've still heard nothing.
I only moved to MiWay Insurance around 2 months ago, and so far feeling very unimpressed with the level of service.
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Replies (2)
MiWay Insurance's replyOfficial
27 Jul 2023, 13:02We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply27 Jul 2023, 13:02
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
RM
Richard M's updateReviewer Update
27 Jul 2023, 13:40After 3 times of requesting a supervisor, I'm still dealing with a salesperson that clearly does not understand my issues. This tell me my service is not valued, goodbye.
You want to charge me 6x my normal household insurance (at a fraction of the value) just because I'm at a temporary residence?!
Consider my dealings with you closed I'll get my insurance elsewhere where my business is actually valued.
You want to charge me 6x my normal household insurance (at a fraction of the value) just because I'm at a temporary residence?!
Consider my dealings with you closed I'll get my insurance elsewhere where my business is actually valued.
RM
Richard M's update27 Jul 2023, 13:40
Reviewer Update
After 3 times of requesting a supervisor, I'm still dealing with a salesperson that clearly does not understand my issues. This tell me my service is not valued, goodbye.
You want to charge me 6x my normal household insurance (at a fraction of the value) just because I'm at a temporary residence?!
Consider my dealings with you closed I'll get my insurance elsewhere where my business is actually valued.
You want to charge me 6x my normal household insurance (at a fraction of the value) just because I'm at a temporary residence?!
Consider my dealings with you closed I'll get my insurance elsewhere where my business is actually valued.